FAQs | Shipping, Returns, Orders & More

FAQ

We dispatch orders from a network of 12+ facilities located across the globe, including:
- United States
- Canada
- United Kingdom
- Germany
- France
- Australia
- Japan
- South Korea
- Hong Kong
- Thailand
- China
- Singapore
When you place an order, your order is automatically assigned to ship from the facility closest to your delivery address - provided the item is in stock at that location.
In the event that an item is not available in your nearest facility, it may be shipped from another international location.

Rest assured, all shipments are fully trackable and supported by our customer service team every step of the way.
All orders ship within 1-2 business days of being placed.
- EU, and UK orders deliver within 4-6 business days after being shipped.

- Canada, and USA orders deliver within 4-8 business days after being shipped.

Once your order ships, you'll receive a confirmation email with a tracking link.

You can also track your order anytime through our tracking portal:

Click here to track your order.
Unfortunately, we’re unable to combine multiple orders once they’ve been placed. For logistical and processing reasons, we cannot merge two separate orders to reduce shipping costs.

We recommend placing all desired items in a single order whenever possible. We apologize for any inconvenience this may cause and appreciate your understanding.
If you entered the wrong email at checkout, please contact us with the correct one as soon as possible. We’ll update your order details and resend your confirmation so you receive all important updates regarding your purchase.
If you need to update the shipping address for your order, please contact our Customer Support team as soon as possible and include the correct address.

While we’ll do our best to accommodate your request, address changes are not guaranteed once an order has been placed and processed.

Our contact information can be found here.
You may notice slight differences in how our website looks - this is completely intentional.

To continually improve your shopping experience, we regularly test different layouts, images, and features. You might see a variation of our site as part of this process.

Rest assured, all versions reflect the same pricing, product availability, and policies. Only the design and visuals may differ slightly.
Yes, we send out PR gifts! Please view our Influencers page for more details.

We have detailed size guides for each item we have in stock displayed on their respective product pages.

They provide exact measurements to help you choose the correct sizes.
Some of our pieces are limited edition and may not be restocked. For popular items, restocks happen based on demand - join the waitlist on the product page to be notified.

Yes, we offer exchanges.

Please view our Returns & Exchanges page for more detailed information.
Yes, we offer returns.

Please view our Returns & Exchanges page for more information about our Return policy.
We have an automated return portal you can use to request a return or exchange. Simply enter your order number and email to get started.

Start a return here →

A return request can be submitted within 30 days after your order is delivered.
If your items are unused, in new condition, with original tags and packaging fully intact, you're eligible for a full refund. The item must be in sellable condition.

In the case when a product has been visibly worn/damaged, you are not eligible for a refund. We will ship your returned order back to you.

Please check our Return & Exchanges page to see if you're eligible for a refund.

DEFI